Every SparkPNT device includes our standard 12-month limited warranty. If your device develops a covered issue, we’ll work with you through our normal support and RMA process to diagnose the problem and arrange service or replacement when appropriate.
For customers who cannot afford extended downtime in the field, Zero Downtime Protection provides a faster replacement path for 24 months from the original purchase date.
If you believe your covered device is malfunctioning, contact SparkPNT support. Once we confirm your plan eligibility and shipping information, we will prioritize an advance replacement and ship it within one business day, subject to the terms below.
What’s Included
- 24 months of Zero Downtime Protection from the original purchase date
- One advance replacement during the coverage period
- Expedited outbound shipping
- A prepaid return label for the original device
- A new or professionally refurbished replacement unit, at SparkPNT’s discretion
Shipping
For eligible requests received before our daily carrier cutoff (2:00pm MT), we will make every effort to ship the replacement the same business day. Requests received after the cutoff, on weekends, or on holidays will ship on the next business day.
Domestic (lower 48, USA) replacement shipments will be sent using an overnight service where available. International replacement shipments will be sent using FedEx International Express or a comparable expedited service. International delivery times vary by destination, customs processing, and carrier availability.
Replacement Availability
Replacement units are subject to availability. If the same model is unavailable, SparkPNT may provide the closest available model with comparable capabilities.
Replacement units may be new or professionally refurbished. Receiving a replacement does not restart or extend the original coverage period.
Returning the Original Device
The original device must be returned to SparkPNT using the prepaid return label we provide. Return instructions and the required return timeframe will be included with the replacement shipment.
Failure to return the original device within the stated timeframe may result in a charge for the replacement unit.
Important Terms
- Zero Downtime Protection must be purchased at the same time as the covered device.
- Coverage applies to one specific device and should be associated with that device’s serial number.
- A separate protection plan is required for each device purchased.
- The advance-replacement benefit may be used once during the 24-month coverage period.
- After the advance-replacement benefit has been used, any additional service requests will be handled through SparkPNT’s standard warranty or RMA process.
- Coverage is not transferable unless approved in writing by SparkPNT.
- Coverage does not include lost or stolen devices.
- Additional exclusions may apply, including damage caused by misuse, unauthorized modification, improper installation, fire, flooding, or other external causes.
Zero Downtime Protection is designed to reduce disruption when your work depends on reliable positioning hardware. It provides a priority replacement route so you can get back into the field as quickly as possible.
