Before You Begin

Please have the following information available:

• The email used on the initial order
• The serial number of your SparkPNT device
• A brief description of the issue you're experiencing
• Your current shipping address and contact information
• Your order # (not crucial, but will help speed up the process)

What Happens Next?

1. Submit your request using the form below.
2. We'll verify your coverage and review your request.
3. If eligible, we'll prepare your replacement and ship it within one business day.*
4. We'll email you tracking information and a prepaid return shipping label.
5. Return your original device using the provided label within the requested return period.

If you're unsure whether your device is covered, please submit the form anyway. We'll verify your eligibility and let you know your available service options.

* Most eligible requests received before our daily shipping cutoff are shipped the same business day. Requests received after the cutoff, on weekends, or on holidays will ship on the next business day.