Returns are accepted within 30 days of purchase . Items must be returned in their original packaging and include all parts, accessories, documentation, and components that were originally included. Customers are responsible for return shipping costs unless the return is approved as a warranty or defective product claim. We do not charge restocking fees for standard returns. No items are designated as final sale.

Log in to your customer account or access your order using the link provided in your order confirmation email. Locate the order containing the item(s) you wish to return. Select Request Return . Choose the item(s) you would like to return and select a return reason. Submit your return request. Our Support team will review your request before authorizing the return. Please do not ship any items until your return request has been reviewed and approved. If your return is approved, you will receive instructions for returning your item(s), including the return shipping address and any additional requirements.

If your return is approved, you will receive return authorization instructions by email, including: Your return authorization information. The return shipping address. Any additional instructions required for processing your return.

Once your return is received and inspected: Approved refunds will be issued to the original payment method or as store credit, as applicable. Refund processing may take up to 2 weeks after receipt of the returned item , not including transit time. Your financial institution may require additional time to post the refund to your account.

SparkPNT Policies

Everything you need to know about your products' warranty, how to make a return, or using our repair services.

Warranty

All SparkPNT products are covered by a 12-month warranty from the date of original purchase. If a defect arises during this period, SparkPNT will repair the product using new or refurbished parts, replace the product with a new or refurbished unit, or refund the purchase price.

This warranty does not cover damage resulting from misuse, extensive modifications, improper maintenance, or regular wear and tear. SparkPNT is not liable for incidental or consequential damages arising from the use of this product.

If you believe your product is defective, please include a detailed description of the issue when submitting your return request. If our team determines that the issue is due to a defective unit, SparkPNT will cover or reimburse reasonable return shipping costs. Warranty claims resulting from misuse, modifications, improper installation, over-voltage conditions, electrostatic discharge (ESD), improper handling, normal wear and tear, or other customer-caused damage are not eligible for return shipping reimbursement and may not qualify for return.

Claim a Warranty

Returns

Return Eligibility

Returns are accepted within 30 days of purchase.
Items must be returned in their original packaging and include all parts, accessories, documentation, and components that were originally included.
Customers are responsible for return shipping costs unless the return is approved as a warranty or defective product claim.
We do not charge restocking fees for standard returns.
No items are designated as final sale.

Initiating a Return

Log in to your customer account or access your order using the link provided in your order confirmation email.
Locate the order containing the item(s) you wish to return.
Select Request Return.
Choose the item(s) you would like to return and select a return reason.
Submit your return request.

Our Support team will review your request before authorizing the return. Please do not ship any items until your return request has been reviewed and approved.

If your return is approved, you will receive instructions for returning your item(s), including the return shipping address and any additional requirements.

Return Approval

If your return is approved, you will receive return authorization instructions by email, including:

Your return authorization information.
The return shipping address.
Any additional instructions required for processing your return.

Packaging and Shipping Your Return

To help ensure your return is processed quickly:

Use the original product packaging whenever possible.
Include all accessories, cables, mounting hardware, documentation, and other included items.
Package the shipment securely to prevent damage during transit.

Returns received with missing items, missing accessories, or damage beyond normal inspection may be denied or subject to a partial refund where permitted by law.

Customers are responsible for return shipping costs unless the return is approved due to a defective product. For the best service and lowest risk of loss or damage, we strongly recommend using a trackable shipping method.

SparkPNT is not responsible for returns lost in transit when shipped using a non-trackable service.

Defective Products

If you believe your product is defective and it meets the conditions of SparkPNT's warranty policy, submit a warranty claim.

Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method or as store credit, as applicable.
Refund processing may take up to 2 weeks after receipt of the returned item, not including transit time.
Your financial institution may require additional time to post the refund to your account.

Repair Services

SparkPNT offers repair services for our products. If the product is still within warranty, we will perform repairs for free. If it is outside of warranty, we can still repair it for a fee.

We also sell all necessary repair and replacement parts on our storefront, so customers can choose to repair their products themselves or take their device to a third-party service.

Schedule a Repair