How to Initiate a Return

We want you to be satisfied with your purchase. If you need to return an item, please follow the steps below.

Return Eligibility

• Returns are accepted within 30 days of purchase.

• Items must be returned in their original packaging and include all parts, accessories, documentation, and components that were originally included.

• Customers are responsible for return shipping costs unless the return is approved as a warranty or defective product claim.

• We do not charge restocking fees for standard returns.

• No items are designated as final sale.

How to Start a Return

1. Log in to your customer account or access your order using the link provided in your order confirmation email.
2. Locate the order containing the item(s) you wish to return.
3. Select Request Return.
4. Choose the item(s) you would like to return and select a return reason.
5. Submit your return request.

Our Support team will review your request before authorizing the return. Please do not ship any items until your return request has been reviewed and approved.

If your return is approved, you will receive instructions for returning your item(s), including the return shipping address and any additional requirements.

Return Approval

If your return is approved, you will receive return authorization instructions by email, including:

• Your return authorization information

• The return shipping address

• Any additional instructions required for processing your return

Packaging Your Return

To help ensure your return is processed quickly:

• Use the original product packaging whenever possible.

• Include all accessories, cables, mounting hardware, documentation, and other included items.

• Package the shipment securely to prevent damage during transit.

Returns received with missing items, missing accessories, or damage beyond normal inspection may be denied or subject to a partial refund where permitted by law.

Shipping Your Return

Customers are responsible for return shipping costs unless the return is approved due to a defective product.

For the best service and lowest risk of loss or damage, we strongly recommend using a trackable shipping method.

SparkPNT is not responsible for returns lost in transit when shipped using a non-trackable service.

Defective Products

If you believe your product is defective, please include a detailed description of the issue when submitting your return request.

If our team determines that the issue is due to a defective unit, SparkPNT will cover or reimburse reasonable return shipping costs.

Returns resulting from misuse, modifications, improper installation, over-voltage conditions, electrostatic discharge (ESD), improper handling, normal wear and tear, or other customer-caused damage are not eligible for return shipping reimbursement and may not qualify for return.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method or as store credit, as applicable.

• Refund processing may take up to 2 weeks after receipt of the returned item, not including transit time.

• Your financial institution may require additional time to post the refund to your account.

If you have any questions before submitting a return request, please contact our Support team for assistance.