Shipping policy

General

We ship in-stock orders as soon as possible, typically within 1-3 business days (certain orders may take a little longer but this is a typical timeframe for shipment).

You will be sent at least 2 emails for each order you place:

• An Order Confirmation email that verifies that your order is in our system. 

• A Shipment Notification email to let you know that your order is ready to go. It will ship out either that day or the next (this can sometimes take longer for USPS shipments).

Delivery estimates are from the date the order is shipped, not when it is placed. Unfortunately, once an order has shipped there is nothing we can do to speed up delivery time.

Free Shipping

We offer free shipping for domestic orders over $150 shipping to the continental US. These orders are shipped using UPS Ground.

Same-Day Shipping

SparkPNT guarantees to ship your order the same day you place it if and only if your order meets ALL the following criteria:

• Your order is placed before 2:00PM, Mountain Time.
• You select a shipping method other than the Economy shipping option.
• The day you place your order is a Business Day.
• All items are in-stock.
• Your order is paid in full at the time you place it.
• You are not a SparkPNT Dealer.
• Your order does not require any modification before it is able to ship.

If your order does meet all the listed requirements, we guarantee shipment of your package that day. If it doesn't meet them all, we may still get it out the same day, but no promises.

Same-Day Shipping Definitions

1. Time - The timestamp on your order must be before 2PM Mountain Time to qualify. An order placed at 1:59:59PM counts, 2:00:00PM does not. Orders placed at 2PM and later will be considered to qualify for the next business day. The time used is the timestamp on your order, which will be displayed once your order is placed.
2. Shipping Method - Most of our available shipping methods qualify. Within the US, all options except Ground Economy Shipping qualify. For international customers, all options except FedEx International Connect Plus or USPS First Class Package Service qualify. Options that do not qualify will be processed within 1-3 business days of placement.
3. Business Days - Business Days are traditionally defined as the weekdays of Monday, Tuesday, Wednesday, Thursday, and Friday. Excluded are the weekend days of Saturday and Sunday, as well as any Holidays. Additionally, SparkPNT may be unexpectedly closed for inclement weather, off-site company events, zombie apocalypse, etc. In the event of such closure, SparkPNT will post notice of closure on the front page of our website as soon as possible. If SparkPNT does need to close unexpectedly, that day will not be considered a Business Day, even if the zombies have gotten into our server room and we are unable to update the site to tell you about it.
4. In-Stock - Only in stock items qualify for same day shipping. If we don't have it, we can't ship it to you. There is the potential that your order will contain an Accidentally Backordered Item. In this case, we can only guarantee the ship date on all remaining items in your order, and ship the Accidentally Backordered Item(s) as soon as possible. Please see our Backorder Policy for more details.
5. Paid in full - Only orders paid in full at the time of placement qualify. This limits payment methods to Credit Card and most PayPal transactions. Orders paid entirely with a Gift Certificate do qualify. All other payment methods do not qualify for same-day shipping. At this time, we do not guarantee same-day shipping for Net30 orders.
6. Dealers - Dealer orders don't qualify. Sorry folks. Your order will be processed within 1-3 business days after any order verification, and/or modification has been completed and payment has been received.
7. Does not require modification - Your order must be valid to ship as you placed it. If any changes are required to your order before it is able to be shipped, it is disqualified from the same-day shipping guarantee. These changes may be intentional, such as you needing to add an item or correct a shipping address, or unintentional, such as providing an invalid FedEx account number or an address deemed undeliverable by your selected shipper.

Lost or Stolen Packages

While we take every precaution to ensure your order arrives safely, SparkPNT cannot be held responsible for lost or stolen packages once they have been shipped. Any financial loss resulting from a package not arriving falls under the responsibility of the shipping carrier selected at checkout.

If your package is lost or stolen:

• Please contact the shipping carrier directly to initiate a claim.

• You may reach out to customerservice@sparkpnt.com if you need any documents, such as a proof of shipment or invoice, to file a claim with the carrier.

We understand how frustrating lost shipments can be and will do our best to provide the documentation and support you need to resolve the issue quickly.

Local Pickup

Local Pickup is available at our front desk for customers within 50 miles of our warehouse, Monday through Friday from 9 am to 5 pm (MST). Your order will be ready for pickup depending on when you place your order:

• Order is placed by 10 am - order will be ready by noon.
• Order is placed by noon - order will be ready by 2 pm.
• Order is placed after 2 pm - order will be ready the following business day by 10 am.

Once your order hits "Ready for Pickup" status, you will receive an email and can swing by to pick up your package. 

If you have any questions about your order or your order status, give us a call at (303) 284-0979 or contact us and we'll do our best to answer your questions.

Domestic Shipping

We offer multiple shipping options to allow you to decide when your order arrives. Delivery estimates listed are based on when the order ships and can vary based on your physical location and accessibility by the carrier. 

International Shipping

We ship to over 80 countries around the world and that list continues to grow each year! The only countries we cannot ship to, as defined by the U.S. government are: Russia, Cuba, North Korea, Iran, Syria, Sudan, Belarus, and regions of Ukraine (Crimea, Donetsk, Lutansk).

Most international shipments will incur additional fees in the form of duties and taxes. These fees fall to the responsibility of the customer, are defined by customs in the  country with which you are importing, and may not be visible until the order enters the destination country. SparkPNT is not able to estimate or calculate those charges at teh time the order is placed. See Duties and Taxes below for details.

International Shipping Methods

For shipping addresses outside the US, you have several options (delivery timeframes below are estimates; if you live in a rural area, delivery could take a little longer):

FedEx (trackable & insured)

• International Priority - 1-3 business days
• International Economy - 3-5 business days
• International Connect Plus - 5-10 business days

United States Postal Service (USPS)

• Priority Mail Express International (trackable) - 3-5 business daysOnly allowed for orders up to $400 in value.Delivery is made by the destination country’s postal service.
• Priority Mail International (trackable) - 6-10 business days.Only allowed for orders up to $400 in value.Delivery is made by the destination country’s postal service.
• First Class Package International Service (NOT trackable & NOT insurable) - 2-4 weeks, but can take 6 weeks or moreOnly allowed for orders up to $400 in value.Delivery is made by the destination country’s postal service.In the case a package is lost or damaaged in transit, SparkFun is not responsible for replacing the order.

International Duties and Taxes

International shipments may be subject to import duties, taxes, and customs fees, which are determined by the destination country’s customs authority. These charges are the sole responsibility of the customer and are not included in the product or shipping costs charged by SparkPNT.

Customs policies and import regulations vary widely by country. We recommend that customers contact their local customs office for more information before placing an order to avoid unexpected costs or delays. In some cases, customs clearance procedures may also extend the delivery timeframe beyond the shipping estimates provided.

If a customer refuses to pay the required duties, taxes, or customs fees, the shipment may be returned or abandoned at the discretion of the carrier. In the event of a return, all associated return shipping costs and any additional carrier fees will be deducted from the customer’s refund. If these costs exceed the original value of the order, SparkPNT reserves the right to charge the outstanding balance to the credit card originally used for the purchase.

Please note that SparkPNT cannot adjust the declared value of goods, mark shipments as “gifts,” or otherwise misrepresent the contents of a package to reduce customs charges.

Export Restrictions

As mentioned above, we are not able ship any product to the following countries: Cuba, Iran, North Korea, Sudan, Syria, Russia, Belarus, and specific regions of Ukraine {Crimea, Donetsk, and Luhansk}. Beyond that, we also sell some products that have been further restricted by the manufacturer. Those products do have a notice on the product page with access to the full list of restricted countries.