Shipping policy

We ship in-stock orders as soon as possible, typically within 1-3 business days (certain orders may take a little longer but this is a typical timeframe for shipment).

You will be sent at least 2 emails for each order you place:

• An Order Confirmation email that verifies that your order is in our system. 
• A Shipment Notification email to let you know that your order is ready to go. It will ship out either that day or the next (this can sometimes take longer for USPS shipments).

Delivery estimates are from the date the order is shipped, not when it is placed. Unfortunately, once an order has shipped there is nothing we can do to speed up delivery time.

While we take every precaution to ensure your order arrives safely, SparkPNT cannot be held responsible for lost or stolen packages once they have been shipped. Any financial loss resulting from a package not arriving falls under the responsibility of the shipping carrier selected at checkout.

If your package is lost or stolen:

• Please contact the shipping carrier directly to initiate a claim.
• You may reach out to customerservice@sparkpnt.com if you need any documents, such as a proof of shipment or invoice, to file a claim with the carrier.

We understand how frustrating lost shipments can be and will do our best to provide the documentation and support you need to resolve the issue quickly.