Service Center

Warranty, repairs and replacements.

Start a request for your SparkPNT device or check on one you already opened. Every request gets an RMA (Return Merchandise Authorization) number so we can track it from start to finish.

My device isn't working

Warranty claims for defects within 12 months of purchase.

Zero Downtime replacement

Have a Zero Downtime Protection plan? We ship a replacement first.

Repair service

Out of warranty or damaged. We quote before any work starts.

Arrived damaged or wrong

Problem on arrival, wrong item or missing parts (first 30 days).

Devices we service

Facet FPFacet FPTX2TX2SXM-E Reference StationSXM-E Reference StationSXT / SXT-D GNSSDOSXT / SXT-D GNSSDOFacet FP GNSS EngineFacet FP GNSS Engine

Changed your mind?

Unused items in original packaging can be returned within 30 days. Log in to your account, open the order and choose Request Return.

Go to my account

Check a request

Technical questions first? Our support forum solves many issues without shipping anything.